Refugee Settlement and Integration Program

Support for Refugee Claimants

Our team provides support services, direction, and guidance as you settle in Canada. We understand this is an uncertain time, we do our best to meet your individual needs. You get support with hope, dignity, and respect. We are also LGBTQIA+ friendly.

Support is available in English, Français (French), العربية (Arabic), فارسى (Farsi), کوردی (Kurdish), Español (Spanish), Thuɔŋjäŋ (Dinka), Kiswahili (Swahili), Magyarul (Hungarian), 普通话 (Mandarin & Cantonese), Deutsch (German), and more.

Eligibility

To join this program you must be a:

  • Refugee claimant

Program Description

Settlement support

We provide support or referrals for

  • navigating the refugee claim process
  • accessing healthcare, legal aid, and income assistance
  • English courses
  • housing support
  • refugee claimants’ info sessions
  • educational workshops (including, Interim Federal Health Program (IFHP), Medical Services Plan (MSP), tenancy rights, and more) 
  • other community resources and support

Social connections and community building

Join social activities including

  • wellness activities
  • community events and celebrations
  • art and creative expression workshops
  • weekly virtual social groups
  • volunteering and leadership opportunities

Customized employment services

Need a job? Our team helps with

  • resume writing and interview preparation
  • job search support
  • work permit applications and renewals
  • special events (job fairs, professional speaker series)
  • free certification training (including Food safe and First Aid Training)
  • connecting you to mentors and employers

Mental Health and Wellbeing support

You are not alone. We are proud to offer comprehensive, province-wide mental health and wellbeing support. 

Refugee Claimants and newly resettled refugees can access free:

  • individual counseling services 
  • group counseling services 
  • art therapy classes

Fraser Valley Multi-Agency Partnership

The Fraser Valley Multi-Agency Partnership (FV MAP) promotes dialogue, advocacy, and builds capacity to support refugee claimants. Reps from 20+ local organizations and the local government meet to collaborate and talk about relevant topics.

This group is chaired by  MOSAIC, and Archway Community Services (ACS).

If you want to join this partnership, email Tracy Tang at ttang@mosaicbc.org.

For support in your language, call: 

Spanish/English: 604-254-9626 ext.1022 and 1021 (Gerardo and Lucia)

Kurdish/Arabic/English: 604-254-9626 ext.1026 (Salih)

French/German/English: 604-254-9626 ext.1417 and 1021 (Sara and Lucia)

Mandarin/Cantonese/English: 604-254-9626 ext.1064 (Tracy)

Farsi/English: 604-254-9626 ext.1417 (Sara)

Refugee claimant: refugeeclaimant@mosaicbc.org

Available at these locations

Vancouver

5575 Boundary Road, Vancouver BC V5R 2P9

Surrey

7134 King George Blvd Suite 200, Surrey, BC V3W 5A3

Archway Community Services

2420 Montrose Ave, Abbotsford

Inasmuch Community Society

hello@inasmuch.ca

Testimonials

“We were lucky to get introduced to the brilliant team at MOSAIC in Surrey. They helped us a lot with applying for work permit, answering our questions, and assisting us with our refugee hearing process.”

“My experience with MOSAIC was very good and very friendly! The manager connected us to transitional housing even came to meet us at the hotel and took us to the train station so we could get to Abbotsford. Plus, she followed up with us and didn’t forget who I was when I saw her again!”

“I am very grateful to MOSAIC because they gave me so much support when I arrived in Canada. I really can’t speak too highly of them – and recognize all their hard work. The two people who looked after me were so kind and found me housing and a safe place. They are very, very good people.”

Partners

MOSAIC’s Refugee Settlement and Integration Program gratefully acknowledges the financial support of the Province of British Columbia through the Ministry of Municipal Affairs. We are also proud to deliver this program in collaboration with:

Options Community Services (Surrey), Archway Community Services (Abbotsford), Inasmuch Community Services (Abbotsford), Kinbrace (Vancouver) and VAST (Vancouver).

Contact Information

8:30 am to 4:30 pm
refugeeclaimant@mosaicbc.org
604.254.9626

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Finding Home Video

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MOSAIC has offices and locations that provide services and programs throughout Vancouver and the Lower Mainland. Contact a location near you.

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