Feedback & Accessibility Form

We welcome your feedback! ✍️ 

It helps us know what we did well and how to improve.

It’s often best to say your feedback when it happens — with the staff who helped you, or their manager. This form is here if that isn’t possible.

⏱ We reply within 7 calendar days. (Writing in another language? Please allow 14 days.)

You can continue using MOSAIC services while you wait for our reply.

Feedback & Accessibility Form

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Choose a Category*

Tell Us More*

Please note: If you wish to stay anonymous, we won’t know how to contact you, we will not be able to reply directly to your submission.

Your full name*

First name Last name

Your full name

First name Last name

Your email or phone number*

We will only use this to reply to you.

Your email or phone number

When did this happen?*

Please write the date.

Which MOSAIC program or office was this about?*

For example: LINC Vancouver, Youth Programs, Newcomers and Community Building Program (NCBP), CELPIP, Interpretations & Translations Services (I&T), MOSAIC Job Fair, Immigrant Professionals Conference (IPC), etc.

Please share your message*

What kind of barrier did you experience?*

🚪 Getting into the building (stairs, doors, parking)

👀 Seeing (signs, screens, print size)

👂 Hearing (sound, no captions)

🗣️ Language or communication

💻 Using the website or online forms

📖 Understanding information

💰 Cost or financial

🚌 Transportation

💭 Something else — please describe

Pick all that apply

Please describe the barrier(s) that you experienced*

Feedback & Accessibility Form

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