Training and education for front-line service providers

Immigrant and refugee women in remote communities struggle to find support to end violence directed against them. Women struggle to get help due to the lack of local resources, the cultural bias of front-line workers, and language barriers.

In 2016, MOSAIC created a training program to respond to these issues in Northwest BC. This training helped front-line workers better support at-risk women in their communities.

Front-line service providers in rural BC asked for support to better meet the needs of immigrant and refugee women in their communities.

MOSAIC created a full-day training program for front-line support workers in Kitimat, Prince Rupert, and Terrace. We developed a training guide and in-person training to help them learn:

  • the unique needs and challenges of immigrant and refugee women in their communities
  • violence in the name of “honour”
  • the complexities of working with culturally marginalized women
  • to understand their own cultural biases and stereotypes

The training guide has the techniques, strategies, and skills they need to support their community, including

  • best practices for service providers
  • a Risk Assessment Framework (RAF)
  • a sample 3 hour workshop



Phone: 236-512-6170

Hours: 9 a.m. – 5 p.m.