Newcomers with disabilities may experience unique challenges when they come to Canada.

Support Process: Here’s how we can help navigate these challenges:

1. Intake: First, clients will complete an intake with their Settlement Worker or Case Manager.
2. Referral: The Settlement Worker or Case Manager will request assistance from our Accessibility for Newcomers Program.
3. Needs Assessment: Program staff will contact the client to assess their individual needs and follow up with the Settlement Worker or Case Manager.

Here is how the program can help:

• Accommodations: Help with accessing MOSAIC’s programs and services.
• Wayfinding: Assistance with planning travel to MOSAIC service locations as well as information about building accessibility.
• Language Services: Access to interpretation, including American Sign Language (ASL).
• Alternative Formats: Provision of materials in large print, audio, and Braille.
• Technology Info: Information about accessible digital technology, software, assistive devices, and adaptive equipment.
• Employment Support: Referral to WorkBC Service providers for employment support services.
• Legal Support: Referral to MOSAIC’s Legal Advocacy Program for help with disability benefits and tax deductions.
• Support Services for Families: Resources and referral to community service providers for children with disabilities.
• Follow-Up: Ongoing support for clients referred to community service providers.